CareMagnus

Auriga Magnus Care Limited

(trading as CareMagnus)

Privacy Notice

1.Introduction

This is our privacy notice. It tells you how we collect and process data received from you, including how we process data in relation to our clients, potential clients, apps users, website visitors, suppliers, business contacts, shareholders and investors. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We can operate as a data processor or a data controller. As a healthcare SaaS (Software-as-a-Service) supplier, we primarily operate as a data processor and it is important to note that we process the data solely based on the instructions and authority granted by our client(s) that act as the Controller(s) of data. Please see more information in section 3 below.

In some situations we act as the data Controller and this notice applies to situations where we act as a data controller. This notice applies to Auriga Magnus Care Limited trading as CareMagnus, its CareTeam App, its Friend&Family App, its web application and its website https://www.caremagnus.com.

If you have any comments on this privacy notice, please contact Data Protection Department at data.security@caremagnus.com .

2.Who We Are

Here are the details that the retained version of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation and UK Data Protection Act 2018 (UK GDPR) says we have to give you as a ‘data controller’:

Our site address is https://www.caremagnus.com
Our company is Auriga Magnus Care Limited (trading as CareMagnus), registered in England with its registration number 13329378 and registered address at North East Business and Innovation Centre (Bic), Wearfield, Enterprise Park East, Sunderland, Tyne and Wear, United Kingdom, SR5 2TA
We are registered as a data controller with the Information Commissioner’s Office (ICO) and our registration number is [insert number once registered via the ICO website]
Our Data Protection contact is Data Protection Department and can be contacted at data.security@caremagnus.com.

Data Processor Role

We act as a data processor in relation to the personal data uploaded to or entered into our web application by our clients and into our careteam app and friends & family app by the app users. Such types of data may include Special Category Personal Data. Our clients act as data controllers in respect of any such data and are therefore responsible for making sure that they comply with UK GDPR and have a lawful basis for the processing of such personal data as data controllers. As a data processor we agree to take appropriate security measures in respect of any such personal data and we have an agreement in place with each of the data controllers to specify data controller and data processor rights and obligations. If you would like to exercise your data subject rights where we act as a data processor please contact the relevant data controller (our client), typically being a care service provider.

This notice applies where we act as a data controller in relation to your personal data meaning that we make decisions on the means and purposes of processing of your personal data.

How we collect the data

We use different methods to collect data from and about you, including:

Direct interactions when you visit our website or use our web application or apps, purchase our products or services or make enquiries or we purchase your products or services, you create an account on our site, request marketing to be sent to you, enter a promotion or survey, or give us feedback or contact us.

Automated technologies or interactions – we collect data by using cookies and other similar technologies. We may also receive Technical Data about you if you use our apps, web application or visit our website employing our cookies. With regards to our website, please see our Cookie Policy at [link] for further details.

Third parties or publicly available sources, including analytics providers such as [Google] (see [link] for further details) and search information providers and contact data from publicly available sources such as Companies House, the Electoral Register and business network websites such as LinkedIn.

What information we collect

We collect and process the following data about you:

Contact data, including name, email address, postal address and telephone numbers.
Financial data, including limited payment details.
Transaction data, including details about payments to and from you and other details of products / services you have purchased from us or products / services we have purchased from you.
Technical data, including IP address, your login data, device ID, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access our site. Please see our cookie policy at [link] for more information on cookies.
Profile data, including your preferences, feedback and survey responses.
Usage data, including information on event logs generated from actions taken by the apps users, web application users and website visitors and how you use our web application, apps and website. With regards to our website, please see our cookie policy at [link] for more information.
Communications data, including communication preference, e-mail communication, text and other messaging services.
Marketing data, including your preferences in receiving marketing from us and our third parties.

We also collect, use and share Aggregated data such as statistical or demographic data. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage data to calculate the percentage of users accessing a specific app or website feature.

We will not specifically collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not collect any information about criminal convictions and offences.

Under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

a) you have given consent to the processing of your personal data for one or more specific purposes;

b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;

c) processing is necessary for compliance with a legal obligation to which we are subject;

d) processing is necessary to protect the vital interests of you or of another natural person;

e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or

f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

Cookies

We use various cookies to distinguish users and improve our website. Please see our Cookie Policy at [link] for further information.

How we use what we collect

We use information about you to:

Present our website, web application and apps content effectively to you.
Maintain, improve, send updates and run efficiently our website, web application and apps.
Maintain security.
Provide information and products and services that you request, or (with soft opt-in following your purchase, your consent or if we have another lawful basis, such as legitimate interest) which we think may interest you.
Carry out our contracts with you.
Fulfil any legal obligations that we may have.
Tell you our charges.

If you are already our client or app user, we will contact you electronically about information that is necessary for us to fulfil our contractual obligations. We will also contact you about things similar to the products or services that you previously purchased from us and you will be given an opportunity to opt-out and unsubscribe from further communications.

Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.

If you don’t want us to use your personal data for any of the reasons set out in this section 5, you can let us know at any time by contacting us at data.security@caremagnus.com and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide some or all of our products and services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases.

Please find below further information as to the purposes and lawful basis of the personal data that we collect and process. Information on how we process personal data collected using cookies is contained in our Cookie Policy [link].

Type(s) of data subject	Categories of personal data	Purpose of processing	Lawful basis	Retention Period
Clients, their directors, employees and contractors	Work Contact information, including name, address, telephone number and e-mail address Communication data including e-mail communication, text and other messaging services Financial data including some limited bank account and payment card details Transaction data including details about payments to and from clients Technical data, including IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access our site. Profile Data, including preferences. Usage data, event logs of actions taken on web application.	Process orders, including invoices, payments and refunds Provision of services IT Security Preventing fraud Maintaining support standards to ensure quality of service	Necessary for the performance of a contract	We keep your data as long as you are our client and 7 years after that for tax and financial reasons and in case of any potential disputes.
Clients, their directors, employees and contractors	Work Contact information, including name, address, telephone number and e-mail address	Marketing communications	Consent OR Soft opt-in in case of existing or previous users and those enquiring about our services	We keep your data as long as you are our client and 7 years after that for tax and financial reasons and in case of any potential disputes.
Potential clients, their directors and employees	Work Contact information, including name, address, telephone number and e-mail address	Marketing Communications	Our legitimate interest to promote and grow our business and legitimate interests of potential clients to benefit from our app and website services. It is necessary to use publicly available personal details in professional and business capacity in order to promote our business and for potential clients to find out about our app and website. There is no harm to the individuals whose personal contact details are already in the public domain in their professional or business capacity, and with every marketing communication we will provide details of our company identity, where privacy notice can be found and an opportunity to unsubscribe from receiving further marketing (maintain suppression list).	We keep your data for 12 months from last communication.
App Users	Work Contact information, including name, address, telephone number and e-mail address Technical data, including IP address, your login data, device ID, geolocation, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access our site. Profile Data, including preferences. Usage data, event logs of actions taken on web application.	Provision of services IT Security Preventing fraud Maintaining support standards to ensure quality of service	Necessary for the performance of a contract.	We will keep your data until contract expiry and 6 months after that.
Website Users	Contact information, including name, address, telephone number, company name and email address Technical data, including IP address, your login data, session ID, referrer info, site preferences, user behaviour tracking, geolocation, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology you use to access our site. Profile Data, including preferences. Usage data, event logs of actions taken on web application.	Necessary cookies (Always Active) are required to enable the basic features of the site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns. For more information please see our Cookie Policy found at [insert link].	Consent taken with cookie banner for functional, analytical and advertisement cookies. No consent required for necessary cookies.	Please see our Cookie Policy found at [insert link].
Suppliers, partners, subcontractors and their employees	Contact information, including name, address, telephone number and e-mail address; Financial data, bank details Communication data including e-mail communication, text and other messaging services	To enable compliance with obligations under relevant contracts, including processing order, refunds, logging and payment of invoices.	Necessary for the performance of a contract/ pre-contractual steps.	We keep your data as long as long as we have a contractual relationship and for 7 years after that for tax and financial reasons, and in case of any potential dispute.
Business contacts	Contact information, including name, company name, job position, address, telephone number and e-mail address, including those available via business networking websites, such as LinkedIn	Business networking	Legitimate interests of all parties Legitimate interests of all parties with a view to network in the context of business. It is necessary to exchange, keep and otherwise process contact information in order to network in the context of business. There is normally a positive action taken by all parties to provide their contact details during networking with the expectation that such contact details, including personal data, may be used by the recipient for business networking.	Two years from the date of last contact.
Investor / Shareholder, their directors or employees	Contact information, including name, address, telephone number and e-mail address; Financial data, bank details	Necessary to comply with our obligations to investors and shareholders	Legal obligation	We will keep your data as long is legally required

Where we store your data

We use various companies to provision our cloud services. We will generally store your personal data within the UK or the European Economic Area (EEA) and we transfer your collected data to storage or companies based outside of the UK and EEA as may be necessary to provide our products and services to you, to fulfil your order and deal with payment, or if we have your consent.

We will only transfer your data to countries that are deemed to have an adequate level of protection of personal data; or we may use specific contracts approved by the European Commission and/or the Information Commissioner’s Office in the UK which give personal data the same protection it has in Europe, such as International Data Transfer Agreements (IDTAs).

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

We only keep your personal data for as long as we need to in order to use it as described above in section 7, and/or for as long as we have your permission to keep it. Your data may be kept for shorter periods of time, in accordance with our data retention procedures. In any event, we will conduct regular reviews to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

Disclosing your information

We are allowed to disclose your information in the following cases:

If we want to sell our business, we can disclose it to the potential buyer.
We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply our products or services to you on our behalf. These may include payment processing, search engine facilities, web hosting, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

Tax and HR consultants as may be necessary for the provision of our products and/or services – contact, financial and transactional data
Accounting and audit companies, as may be required for our compliance with statutory obligations and financial calculations – contact, financial and transactional data`
IT and hosting services providers (including MS office Outlook, Teams and other applications), as may be necessary for the provision of their services to us – contact data, financial data, transaction data, technical data, profile data, usage data and/or marketing and communications data
Payment processing companies, as may be necessary for the provision of their services – contact data, financial data and transaction data
Banks, as may be necessary for the provision of their services to us – contact data, financial data and transaction data
Insurance companies, as may be necessary for the provision of their services to us – contact data, financial data and transaction data
Debt collection agencies, as may be necessary for the provision of their services to us – contact data, financial data and transaction data
Marketing services and CRM providers, as may be necessary for the provision of their services to us – contact data and transaction data
Telecommunication services providers, as may be necessary for the provision of their services to us – contact data, financial data, transaction data, technical data, profile data and usage data
Parcel tracking services providers, as may be necessary for the provision of their services to us – contact data and transaction data
Other services providers, including law firms and documents services – contact data, financial data and/or transaction data as may be required for the provision of the relevant services
Governmental authorities, as may be necessary in order for us to comply with statutory requirements and official requests – contact data, financial data, transaction data, technical data, profile data, usage data, marketing and communication data.

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under UK GDPR and the law.

Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, clicking the unsubscribe link contained in our marketing communications or by contacting us at any time at data.security@caremagnus.com.

Under UK GDPR, you also have the right to:

request access to, deletion of or correction of, your personal data held by us at no cost to you;
request that your personal data be transferred to another person (data portability);
be informed of what data processing is taking place;
restrict processing;
to object to processing of your personal data; and
complain to a supervisory authority.

You also have rights with respect to automated decision-making and profiling.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Notice, please contact us at data.security@caremagnus.com.

Links to other sites

Please note that our terms and conditions and our policies will not apply to other apps or websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other apps or websites and we advise you to check the privacy policies of any such apps or websites before providing any data to them.

Changes

We can make changes to this Privacy Notice at any time. This Notice was last updated on 27th November 2023. If we change our Privacy Notice, we will post the changes on this page.

Automated Decision-Making and Profiling

We do not undertake any automated decision-making, including profiling.